Subject: Re: LSM Joining Case Test - Abhishek Shukla
From: Abhishek Shukla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 18 Jul 2018 05:06:44 -0400

| | LSM Joining Case Test

Name | Abhishek Shukla
E-mail | [email-masked]
Phone Number | (91) 9910098951
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 would be an appropriate blurb for the situation above because our mission is to provide great service to customers. And to proviting great service we should not barely keep our customer satisfied whereas we should be keeping the satisfied along with keeping them loyal.

As the customer is keen to know that when he will receive his tickets, also he want them to get deliver to another address. So we should ensure him that we are taking care of his compelete query and responding in a manner that we are reponsible for his product delivery on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Barely keeping your customer satisfied is a good service whereas a great service where you keeping your customer satisfied as well as keeping them loyal.

2. Just listening to your customer and reponding them is good service whereas great service required a very good communication to make your customer feel comfortable to take with you.

3. Just resolving the customers query is good service while a great service when we resolve the issue along with that we make our customer aware about the reasone for that issue so that the peoblem might not occur in future.

4. Reactive is a good service whereas proactive is  great service. For eg. If you are facing any system issue or any other issue that causes delay in responce, we should proactivly inform to the customer.

5. An example, a customer irate and being offencive for any reason, and it was not your doing. You will do your best ability to resolve the issue for a good service. To provice a great service, first apologize and take responsiblity, then work to resolve the issue along wit that do at your best ability to convert the frustration into satisfaction.

6. In other words, Just to resolving customers query is good service but to provide a great service you need to be paitent, polite, proactive and a good communicator.

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