Subject: Spanish Language Test - Putul Pathak
From: Putul Pathak <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 18 Jul 2018 02:41:59 -0400

| | Foreign Language Screening Test

Name | Putul Pathak
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

We apologize for any inconvenience sir
I need some time to check  the status of your order may i put your call on hold ..thank you  for be on call sir kindly verify me your address  ,i am going to repeat your address  ...is it correct? As we promised you that you will receive  your order within 30mins  but unfortunately yet you have not recived  for this inconvenienc we are giving  you 100rs voucher  code it is GETFREE when you will place an order in future  you can use this  code and  you  will get 100 discount.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is PUTUL PATHAK.  I am 20yrs old ,i have completed my school from BSEB. When i competed  my secondary education  then i came to delhi for learn Spanish  . I have completed B1.3 level from instituto Cervantes new delhi. I have completed my bachlor  degree from IGNOU . When i was in A2.3 level i got a job in Spanish lang as a customer service in IEnergizer.  I worked  there appropriately  15 months ,i left that company  because  of my marriage  .I got marrief in month of may
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente es sólo hacer su trabajo y satisfacer las expectativas de sus clientes, mientras que el excelente servicio al cliente es amar su trabajo y exceder las expectativas de sus clientes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.Tengo paciencia y consistencia adabtability.
2.Tengo buenas habilidades de escucha y comunicación.
3.yo puedo trabajar bien y comunicarse con otros para contribuir al esfuerzo del equipo.
4.Tengo experiencia como una servicio de cliente.
5. Puedo hacer la cosa que necesita resolver el problema  de cliente .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Yo viaje una vez a Agartala .Es la capital de Tripura. Agartala está en el noreste de India. Hay un río se llama Haora . Hay muchos colinases .La mejor epoca para visitar Tripura es de septiembre  a febrero.Languas oficiales de Tripura son Bengali y kokborok.Agartala comparte sus límites con el estado de Assam y Mizoram y el país  de Bangladesh. En mi opinión  es muy buena lugar para viajar con amigos o familia cuál quiere. Yo viaje con mis padres .

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