Subject: French Language Test - Sitele Pabuma
From: Sitele Pabuma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 17 Jul 2018 07:37:42 -0400

| | Foreign Language Screening Test

Name | Sitele Pabuma
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Fist at all I will apologize to the customer and let him (Her) know the reason for the delay, then I will say to the customer that the order's address has been updated with high priority and he's going to receive the pizza within few minutes.
Then say at the end of the call "Again we are sorry for the inconvenient" and thank you for calling us again.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name's Christian Sitele am 29 years old and I'm from DR Congo;
I completed my Bachelor degree in Bsc IT from MGU Delhi in 2015 and now I'm doing a master degree from Buttha College.
Currently am working at Hyper Quality (Gurgaon) as French Consultant since 2014 but before joining that company I have been working for IEcnegizer, Exevo and others
Now I expect to join Livesalesman.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La différence entre bien (Good) et Genial (Great)
Great (Genial) lorsque le résultat et supérieur à l'expectation ou à l'attente.
Par contre bon ce lorsque la chose et faite correctement comme prévu où répond à l'attente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

J'ai l'amour envers mon travail depuis plus de 4 ans j'ai suffisamment l'expérience requise pour le poste
Le français de ma langue maternelle

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Au cours de ces dernières années j'ai beaucoup voyagé dans quelques pays d'Asie et D'Afrique comme L'Inde, la Thaïlande, l'UAE, Le Kenya, L'éthiopie et le Congo Brazzavile.
Durant mes séjours dans ses villes je me suis fait des amies spécialement en Thaïlande (Bagkok et Pattaya) et en Inde (Mumbai et Chennai) et aussi visiter beaucoup des sites touristes notamment le Taj Mahal et autres.
Mais aussi j'ai appris d'autres cultures et gastronomie spécialement en Inde (Delhi)et Dubaï (UAE).
Mon dernier voyage fut le mois passer à Chennai et j'ai eu l'occasion de visite un parc de serpent (snake parc) et aussi visiter la plage de Chennai a

| |