Subject: Re: LSM Joining Case Test - Subroto Choudhury
From: Subroto Choudhury <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 17 Jul 2018 06:14:10 -0400

| | LSM Joining Case Test

Name | Subroto Choudhury
E-mail | [email-masked]
Phone Number | (91) 9910996002
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb cause it answers the customers query which is if the ticket can be delivered to his hotel. And will also add t the cnversation at the start "Thank you for your query and i apologies for any inconvenience caused due to this" and at the end i will write "Rest assured, we’re closely monitoring your order and communicating with your seller to ensure they complete the order in time for delivery to you at the hotel address once that is updated by you. We are always here to help you and are available 24*7 for any support, Many thanks"
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The first and foremost difference between a good and great customer service experince is going out of the way to help customers with there queries and provide a first call reolution if possible. We should be in the customers shoes to feel what he is feeling and expecting from us. Great customer service is not only about solving the customer query however give a lending ear to the customer to listen to him carefully even if he is not talking about the product or services we are offering.

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