Subject: Re: Call Center - Stella Peng - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Viraat <[email-masked]>, Subir Chakma <[email-masked]>
Date: Tue, 17 Jul 2018 11:52:53 +0530 (IST)

Vishal handled this call 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Viraat" <[email-masked]>, "Subir Chakma" <[email-masked]> 
Sent: Tuesday, July 17, 2018 2:11:49 AM 
Subject: Fwd: Call Center - Stella Peng - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals 

Who did this ??? 

Sent from my iPhone 

Begin forwarded message: 

From: Snap Rentals < [ mailto:[email-masked] | [email-masked] ] > 
Date: 16 July 2018 at 9:56:40 PM GMT+2 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Call Center - Stella Peng - Shuttle Pick-up - Normal Hours - Christchurch Airport - all terminals 

BQ_BEGIN

Hi Saurabh, 

Hope all is well? 

As this call was made at 06.07am (NZ time) this customer was calling to collect her vehicle from our after hours service. We cannot read the emails from the call centre until 8.00am when we open. 

I now also can not make contact with this customer so unsure if she managed to collect her vehicle or not. Please can you make sure the correct information is being given. 

Thank you in advance. 

	Kind regards, 

Aaron 

	
	Reservations Team 
SNAP RENTALS 
	+64 9 275 2438 
0800 288 699 
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On Tue, Jul 17, 2018 at 6:07 AM, Stella Peng < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

	
	
			TravelBPO - Customer's Request 
		
	What is the Purpose of this escalation 	Shuttle Pick-up - Normal Hours 
	Customer's Name 	Stella Peng 
	Location for Pick-up 	Christchurch Airport - all terminals 
	Number of Passengers 	1 
	Please give us the details here 	Please arrange the pick up on urgent basis customer is waiting from last 15 minutes.. 	

	

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