Subject: Re: LSM Joining Case Test - Anshul Sharma
From: Anshul Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 17 Jul 2018 01:45:11 -0400

| | LSM Joining Case Test

Name | Anshul Sharma
E-mail | [email-masked]
Phone Number | (+91) 8882688974
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

first of all the custome service representative must apologise for he dely. thi is th only thing which i thought was missing in blurb 4.
i choosed blurb 4 because in this blurb both the queries are answered in detail.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service answers the querry asked by the customer but the great customer  service representstive answers not onlythe querry which is asked by the customer but also answers the querry which could be asked in future. for example if a mobile user asks "my phone is not switching on what's the problem" then the representative should tell not only the problem but also tell from where can he get it repaired.

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