Subject: French Language Test - Rubuye Yani
From: Rubuye Yani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Jul 2018 08:32:36 -0400

| | Foreign Language Screening Test

Name | Rubuye Yani
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this kind of scenario, first i will apologize to the customer i will acknowledge the situation for the mistake. I will explain to him that the pizza was deliver at the wrong address,secondly i will offer him an offer he will not have to pay for the pizza he ordered then i willgive him a discount on the next order. customer satisfaction he is the most important thing for us.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Yani, i am from congo,french is my native language.after compliting my 12th class i moved in india for pursuing my  study i completed my degree in bsc electronic technology .After compliting i started working as a french specialist in Hyderabad i was teaching, translating and doing interpretation the company name was VIFL after 4 years i moved to new Delhi where i gotted a new job in Gurgaon the company name as MK HyperQuality i was a french quality consultant i did 9 months there, due to the shutting down of the process i was obligate to leave the company.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La différence entre fournir un bon service à la clientèle et offrir un excellent service à la clientèle est que, dans le premier cas, on ne faite que satisfaire les clients et dans ce deuxième cas, non seulement vous les maintenez satisfaits, mais vous les gardez également fidèles.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

J'ai d'excellentes compétences en communication et en relations interpersonnelles.
flexible,gestion du temps,la gestion du stress,une réponse rapide,organisé.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J'ai voyagé, j'ai visité de nombreuses villes en Inde, mais j'aime beaucoup Hyderabad parceuque les gens sont généreux et la nourriture et tres bonne.Telugu est la langue parlé à Hyderabad,la ville n'est pas pollué,la ville est très propre. le coût de vie n'est pas trop cher la sécurité est partout, on peut se promener a n'importe quel heure sans soucis.les habitants de Hyderabad sont très amical et tres poli.il y'a beaucoup de place à visiter, beaucoup de lieux touristique des très bonne universites et le frais academique cout pas trop cher.Golconda fort est le lieu le historique le plus visité. le biryani est la spécialité culinaire a hyderabad mais il ya aussi le Dosa qui vient avec une grand varieté Masala dosa, alu Dosa, plan Dosa. l'industri du cinema est aussi très grand avec de film comme Bahubali 1 et 2 qui ont qui ont connu un succès énorme partout en Inde.Toute les religions sont bien représenté, il y'a pas de discrimination il y'a un respect mituel entre eux. Hyderabad est aussi une cité technologique avec Hitech city là où on trouve toute les grande entreprise technologique telle que Yahoo,Microsoft,Facebook et beaucoup d'autre.

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