Subject: Re: LSM Joining Case Test - Pranav Vaid
From: Pranav Vaid <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Jul 2018 07:33:10 -0400

| | LSM Joining Case Test

Name | Pranav Vaid
E-mail | [email-masked]
Phone Number | (+91) 9205358121
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because in every other situations, the customer care executive is trying to explain somthing to the customer, but is not actually answering the actual question of the customer and in Blurb 4, the customer care executive is providing the right information.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that the customer care provides the best solution to the customer and great  customer service is that the customer care is trying to actually help the customer in understanding the problem and then providing its best possible solution.

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