Subject: Re: LSM Joining Case Test - Mani Chaturvedi
From: Mani Chaturvedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Jul 2018 05:53:48 -0400

| | LSM Joining Case Test

Name | Mani Chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 9555099590
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I select Blurb 4 because it is the only relevant option out of the other 4 which clearly links to the query asked by the buyer.
Only Blurb 4 points out that the buyer has not received tickets for the event and he is travelling to the event for the next two days and requires the tickets to be delivered to the hotel he will be staying at for the event.
To amend the Blurb i would like the buyer to send the full address from Hotel name, address, City name, Country name, and pincode.

Moreover, i would give the buyer assurance that i will personally try to contact the delivery person and inform you of the tracking details of the order apologising for the delay.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service(GOCS) only solves the customer's problem, whereas a great customer service(GRCS) not only solves the problem but also focusses on customer satisfaction.

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