Subject: Re: LSM Joining Case Test - Saurav Suman
From: Saurav Suman <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Jul 2018 05:28:32 -0400

| | LSM Joining Case Test

Name | Saurav Suman
E-mail | [email-masked]
Phone Number | (+91) 9718507756
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have chosen Blurb 1 as an appropriate answer as this is a simple, professional, concise and to the point reply of customer's query. I would like to add a maximum "Turn Around Time" if it is possible so that customers can be satisfied that the will surely receive their tickets before the event date.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means to only understand customers query but to provide relevant resolution shows great customer service. To provide limited information can be known as good customer service but to provide thorough information in details is great customer service. To put oneself in customer's shoes depicts great customer service where just to listen customers anxiety politely is just a sign of good customer service.

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