Subject: Re: LSM Joining Case Test - Prakash Gami
From: Prakash Gami <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Jul 2018 02:37:04 -0400

| | LSM Joining Case Test

Name | Prakash Gami
E-mail | [email-masked]
Phone Number | (91) 7508145215
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

To ensure that you get your tickets in time for the event, please provide us with an address in |CountryNameOrCityName|. This could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you. You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".

When this is done, we will ensure the seller sends out the tickets as soon as possible to the new address. Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

If the new address is not a personal address (e.g. an office or hotel address), please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | customer need someone who can related to there problem and show real interest helping them.

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