Subject: Re: LSM Joining Case Test - Abhishek Shukla
From: Abhishek Shukla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 13 Jul 2018 05:51:16 -0400

| | LSM Joining Case Test

Name | Abhishek  Shukla
E-mail | [email-masked]
Phone Number | (+91) 9910098951
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because we cannot give any exact time frame untill we have the same from seller, but we need to gain the customers confidence any how. So Blurb 3 will be the appropriate solution for the given scenario.

"I will check with seller if they can deliver your tickets to your hotel", if we can add this sentance so I think this will we a great customer service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. A good customer service when a customer satisfied by the service where as a great customer service when a customer appriciates you.

2. We just resovel the problem facing by customer is a customer service where as providing some add on informations also related o the problem is a great customer service.

3. Resolving query or cutomer is a good customer service but if a customer feel happy and satisfy after service is called a great cusomer service.

4. A good customer service can retain customr for long time but a great customer service build  reputation among the customers.

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