Subject: Bombsheel Feedback from Clients - July 12, 2018
From: Subir Chakma <[email-masked]>
To: Bombshell <[email-masked]>
Date: Thu, 12 Jul 2018 20:26:09 +0530 (IST)

Hello, 

Please find feedback below from client along with my internal comments. 

Most of them are subjective and related to certain ways we handled them. Therefore, its important similar cases in future are handled likewise. 
Some of the cases could have been avoided easily- sheer negligence and must be controlled going forward. 

Currently, I am working to rebuilt the knowledge base (Google updates) and will add CRs for common queries (for ZD & Chats). Hopefully it will be beneficial more for new agents. Reward Points has been completed and you may review same. 

Change in procedure going forward: 

- Agent name must be mentioned in all ZD & Sophify internal notes 
- Subject must be properly updated in all ZD tickets. e.g Bombshell Sportswear | Order# XXXXX | Delivery Status 

ALERTS: Do NOT reply to any LEGAL emails and Chris is very serious about it. He says once we send an email it becomes an acknowledgement and legally binding. You simply forward such tickets to Chris. 

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_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 
Phone: [ tel:%2B91%20120%204332621%20Ext%3A12 | +91 120 4332621,  ] [ tel:%2B91%20120%204332621%20Ext%3A12 | Ext: ] [ tel:%2B91%20120%204332621%20Ext%3A12 |   ] [ tel:%2B91%20120%204332621%20Ext%3A12 | 2 ] 3 
Mob: +91 9716481117 
Skype: subirlsm