Subject: Re: LSM Joining Case Test - yugank Sharma
From: yugank Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 11 Jul 2018 07:26:10 -0400

| | LSM Joining Case Test

Name | yugank Sharma
E-mail | [email-masked]
Phone Number | (91) 9871134457
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 contains all the relevant information and it is described in Steps and points which is easier for the customer to relate to instead of reading a whole paragraph. The email is written in a point format which looks more professional. Blurb 1 also ensures and acknoweledges the customers concern and it also ends with wishing the customer for the upcoming concert.Hence Blurb 1 is more professional and customer friendly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | You can diffrentiate good and great cust. service by following the S.L.A's and understanding the customers needs by effective listening. Listening is the most important aspect of cust. service and you are able to put yourself into the cutomer's shoes and empathise in a proper manner. Great cust. service also include matching the customer's pace and remaining calm at all the scenarios provided. Finally apologising and thanking customer for any kind of inconvenience caused and making the customer feel valued and go happy and satisfied.

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