Subject: Re: LSM Joining Case Test - Ankit Chopra
From: Ankit Chopra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 11 Jul 2018 06:06:43 -0400

| | LSM Joining Case Test

Name | Ankit Chopra
E-mail | [email-masked]
Phone Number | (0) 9717189302
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The executive in this blurb has provided complete information to customer's query of delivering tickets to the changed address(hotel address), which was missing in another blurbs.
Amendment- I would add apology also in this blurb and then give customer solution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In great customer service, we don't only provide relevent solution to his query, but also apologise and symphathise wih the customer and give them surety that the problem won't happen in future again. This is what is missing in a good customer service.

| |

You can edit this submission and view all your submissions easily.