Subject: French Language Test - Giresse Ntumba wa ntumba
From: Giresse Ntumba wa ntumba <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 10 Jul 2018 04:15:46 -0400

| | Foreign Language Screening Test

Name | Giresse Ntumba wa ntumba
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After realizing that the address used was incorrect, I will ask the buyer to provide us with a correct delivery address. without wasting time I will forward the address to the pizza boy and request him to deliver the pizza as soon as possible, I will follow all the delivery process until the pizza is delivered. Once the pizza delivered, I will call the buyer to apologize for the inconvenience caused.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm Giresse I'm Congolese I'm birth 14-08-1990 i did my school and high school in democratic republic of congo.in 2012 I came in India to do my university.i am a civil engineer in bachelor since 2017.i worked on the construction site for 6 mouths as site supervisor and worked also on the customer service for 2 years has it shows on my CV.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La principale difference entre fournir un bon service a la clientele et offrir un excellent service a la clientele est que dans le premier cas ,vous ne reussirez probablement qu'a satisfaire vos clients,alors que dans ce dernier cas ,vous les garderez fideles.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Faire un choix sur moi comme candidate est une bonne chose, car j’ai une expérience deux ans comme comptable et d’une année au service client comme mon CV l’indique. Je parle couramment le français et l'anglais atout majeur de communication. Je m'adapte facilement dans un nouvel environnement.
Ma disponibilité, mon courage. Sans oublier que je suis très motivé et je compte pas mes heures de travail, une fois sélectionné au service.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J'eu a visite kangra valley avec mes amis de l'ecole c'etait dans une camp academique,kangra valley et situer dans l ouest de Himalaya dans l'etat de Himachal Pradesh en inde ce une place touristique tres populaire.il y a aussi kangra fort et aussi bien a visite c'est une de chose bien de la state Himachal Pradesh.

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