Subject: Re: LSM Joining Case Test - Anupama Acharya
From: Anupama Acharya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 9 Jul 2018 02:57:38 -0400

| | LSM Joining Case Test

Name | Anupama Acharya
E-mail | [email-masked]
Phone Number | (+91) 8949716431
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Reason for seletecting the 1st Blurb because it has given clear information to the customer. It Cross checked his address, told him about the Instent Email alert,so he can track his ticket details.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Communication: A Good Communication is that where you will ListenProper Problemm of the customer patiently, & Giving Solution to them in a Proper manner,in short time.

Great Communication: A Great Communication again deals with same patience level to listen to the customer, Helping them to solve his problems as we are facing the same,guide him in a proper manner in short time.

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