Subject: French Language Test - KABEYA DIEU MERCI
From: KABEYA DIEU MERCI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 8 Jul 2018 23:40:47 -0400

| | Foreign Language Screening Test

Name | KABEYA DIEU MERCI
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After realizing the mistake of the address ,i will ask to the customer to provide the correct address , and once i get the correct address i will forward the address to the pizza guy and request him to deliver the pizza on time, after that i' will ensure that the pizza guy is at the correct address. once  confirmed i'll call the customer to say sorry for mistake caused.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm Mr KABEYA WA KABEYA DIEU MERCI , son of KABEYA MPASU, my age is 29,
i'm still single .
i completed my Bachelor degree in management business administration in 2017 at MAHATMA GANDHI UNIVERSITY (INDIA).
i worked in market research companies(liberman,pesquisaglobal,mindforce,innovazion) conducting telephonic surveys and at support tech companies also(techvedic,alivenet solution) take care of customers lap top or computer and selling online services.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | la seule difference que je peux etablir entre le deux est, un bon service est ce que le client attend de nous qu'on puisse lui offrir. tandisque un excellent service va au delà des attentes du client,en lui ajoutant un service supplementaire gratuit .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. je suis le meilleur candidat pour le service client parceque je sais parler avec client

2. je suis le meilleur candidat pour le service client parceque je suis une d'un bon morale

3. je suis le meilleur candidat pour le service client parceque j'ai l'experience a ce service

4. je suis le meilleur candidat pour le service client parceque j'aime ce travail

5. je suis le meilleur candidat pour le service client parceque j'ai la motivation de le faire

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

j'ai visité la ville de new delhi j'y été pour le raison d'études et j'ai vaicu au moins 5ans là bas ,j'ai été aussi à mumbai pour mes vacances toutes ces villes se situent en inde
et j'ai appris beaucoup des choses du point de vue culturel et religieux ou spirituel dirais je ,en suite je me suis envolé pour laville de matadi une des villes de la république démocratique du congo d'où j'ai passé quelquesemaines de vacance ensuite la ville de kinshasa qui est la capitale de la republique democratique du congo qui est mon pays où je suis actuellement

| |