Subject: Portuguese Language Test - Kannedy Namir De Carvalho Barai
From: Kannedy Namir De Carvalho Barai <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Jul 2018 06:12:47 -0400

| | Foreign Language Screening Test

Name | Kannedy Namir De Carvalho Barai
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would first intoduce myself and apologise for the incovenience caused and then proceed to ask the customer for name, phone number and a correct address. Then I would reassure the customer that our delivery man would reach the said address within ten minutes. I would then call the delivery personal to give the the right address and phone number and ask him to do his best to deliver the order within five minutes. Finally I would call the customer fifteen to twenty minutes later to reassure that the order has been recieved and apologise once again for the incovenience and ask her to never hasitate to choose our service in the future.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm Kannedy Namir de Carvalho Barai, born on 6/2/1996, Guinea Bissau. I attended Joao XXIII Catholic College  from 2001 to 2013 where I recieved my primary, secndary and complimentary education. After my twelve grade, I came to India in 2013 to study English and then joined B.Tech Civil Engineering at Noida International University in 2014 and lasted until May 2018 from which I have graduated. I have worked before, during 2015 summer at a tourism firm in Portugal as a translator guide and it was a great experience that I will always cherish.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A diferença entre um bom serviço de apoio à clientes e um excelente seviço de apoio à clientes é que com um bom serviço de apoio à cliente, geralmente a (o) clientes é satisfeito com o serviço recebido e só, enquanto que com um excelente serviço de apoio à clientes a (o) cliente não só fica satisfeito com o serviço recebido como também torna-se leal à firma donde o tal seviço fora prestado.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu presumo ser o candidato apto para este emprego de serviço de apoio à cliente porque:
- Sou pontual e responsavél;
- Sou comunicativo e carismático;
- Sou curioso e procuro sempre achar soluções para problemas apresentadas a mim;
- Desempenho-me progressivamente tanto em tarefas individuais como nas coletivas;
- Procuro a cada dia ser melhor e superar as minhas espetativas pessoal.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Visitei Lisboa em 2015 no quadro duma visita familiar. Durante a minha estadia em Lisboa, morava em Monte Abraão, um dos mais fascinantes mouros de Lisboa. O clima era um bocado frio e seco de modo que uma ida à praia sempre fazia bom. Durante a noite , a cidade deslumbrava toda a sua arquitetura mediaval clássica com luzes e com um cheiro bom da gastronomia local que sempre dava água na boca e deixava uma sensação inquieta de sempre querer mais!

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