Subject: Spanish Language Test - sneh gaur
From: sneh gaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Jul 2018 03:08:55 -0400

| | Foreign Language Screening Test

Name | sneh gaur
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all i will alter my mistake by asking a correct address of that customer. I will note it down and ask him to wait for another 15 minutes so that he will not loose trust on our brand. Then i will call my delivery boy that if he has already deliever that pizza on that incorrect address and if he has i will make sure that i will pay that price from my pocket, not just to incompensate the mistake i have done but also to make realise of asking and checking the address of customer twice before sending his order so that i don't have to give him a treat every time by my mistake.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | there are fou members in family. my father is a business man, my mother, a housewife and my vrother ispursuing BCOM hons. Coming to my education, i have taken commerce in 12th class and scored 86% amd also i have topped in economics subject with 95 marks. Then i have taken english hons. from kalindi college, Delhi university. i have done a certificate and diploma course(b2) from St.stephens college, DU. I am pursuing masters in english hons. from IGNOU.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Para mi, un buen servicio de espanol es cuando la gente se siento bien con la comunicacion y el consegio la solucion de sus problema. yo creo que la persona tiene un estupiendo servicio cuando el cojo la mas buen informacion para sus problema y el no tiene que llamar otra vez por la mismo problema.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

cro que una persona debe la informacion de ingles y espanol
que sea don de gente
que tenga una habitadad de comunicacion en espanol
que tenga un informacion de technologia
que tenga una educacion de todos espanol
las cosas una prsona debe para esta trabaja y yo creo que yo tengo estas habitadad para trabajar in este oficina.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | yo visite en la shimla en mi vacaciones. yo visitaba con mi familia. nosotros ibamos por la coche. mi padre conduje este coche. yo disfrutaba mucho aqui con mi familia y con mi tio y tia. la shimla era muy guapa y aqui muchas plantas y montanas. yo vi la nuebla y jugaba mucho deportista con mi hermana. nosotros quedaba en un muy grande hotel que es muchos dormitos y una piscina y un guapa jardin. mi vestia todos las nueva ropas agui y tenia muchas fotos. mi madre celebraba sus cupleanos in la shimla. yo le daba una nueva movil. ella eramuy feliz este dia por que ella celebria sus cumpleanos en una guapa lugar y con sus familia. nosotros via marcado de shimla y yo compraba un shawl para mi y para mi amiga. mi hermano era muy feliz aqui no queria volver a la casa. habia no pollucion coo en delhi y la gente eran muy dulce y vivia un tranquila vida sin la problema de grande pais. yo noticiaba que la gente no tenia buen estila de moda y ellos eran muy simpatica y no intresadores en la moda. yo creo que la shimla y las lugars como este es muy guapa y bien para disfruta en las vacaciones.

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