Subject: Re: LSM Joining Case Test - akhilesh agrahari
From: akhilesh agrahari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 4 Jul 2018 07:26:27 -0400

| | LSM Joining Case Test

Name | akhilesh agrahari
E-mail | [email-masked]
Phone Number | (91) 9560113627
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

because the customer will be travelling for 2 days and he may not be available at the given address therefore he wants tickets to be delivered at hotel.
I would like to amend the blurb by;
* Providing hotel address.
*Date of departurte of customer from his home.
* Date of the event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

*Respond to customer queries in real time or within 4 hrs.
*make each and everything clear about products , service and terms & conditions to avoid any kind of dispute.
*provide other better options if available at the same time and investment.
* always apologies for any inconvenience and be kind while dealing with a customer.
*show empathy and sympathy if customer is having any problem with our services or products and always provide the best solution so that he may not have this problem again.
* Proper greeting and understanding of customer's requirement is always appreciated.

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