Subject: French Language Test - barbara sanga-sam
From: barbara sanga-sam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 4 Jul 2018 04:42:38 -0400

| | Foreign Language Screening Test

Name | barbara sanga-sam
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | the first thing i will do is to apologize to the customer for the mistake  who are waiting on the call. and tell the customer to give me back  the address as possible and promis him that he will get the pizza in more 10 min and i will do my best deliver it fast  and give to him the order in less 5 min.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i am barbara sanga sam osil .
i am 24 old.
i have a bachelor in information technology and i have also a diploma in hotel management.
i have two years experience in airtel company in AIRTEL DRcongo. i was working in customer care as a saler.
i have work in minister of sport in my country as an assistant of the minister.
for more information you will see in my resume (CV)

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | le deux est de garde un client satisfait mais seulement un excellent service c est quand on donne envie au client de revenir prochaine dans vos service de le mettre en confiance de répondre a toute ses demande jusqu au moindre de ses soucis. par exemple une personne qui vient vous demander une service vous le dite juste vous donnez just ce que lui demande ce tout sans le lui demander s il veut autre chose. cependant un excellent service ce n est pas seulement de répondre au besoin du client de le lui proposer d autre service que vous aviez de lui donner plus d information pour qu il revienne de lui mettre totalement en confiance qu il soit plus que satisfait.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | je serais une bonne candidate parce que je tiens au stresse. je suis une bonne vendeuse. j ai travailler dans un minister de sport alors j ai connais au moins comment je peut vendre un billet et aussi me soumettre au besoin des client.j ai eu a vendre le billet sur terrain. comme indique mon CV j ai travailler dans un services clients je sais satisfaire un client et le garge fidèle donne moi une chance et je ne pas vous décevoir. je sais comment mettre un client en confiance.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | j étais a klowesie c est en republique démocratique du congo. c est une tres belle ville calme avec un tres bon climat il ne fait pas trop chaud la vie n est pas trop cher. j ai aime leur cuisine. je suis passe a la reviere lualaba aussi c est que le fleuve congo trouve sa source donc c était une tres belle experience.

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