Subject: Spanish Language Test - Ankita Bathla
From: Ankita Bathla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 4 Jul 2018 04:29:46 -0400

| | Foreign Language Screening Test

Name | Ankita Bathla
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In regard to the above situation, I would try to calm down the customer and apologize for my mistake. Accepting my mistake and being polite will bring down the anger to some extent. As it is my mistake so i will make sure to rectify it by giving the pizza for free and this time i will make sure to deliever it as soon as possible. Also , each time we commmit errors we learn something so i will just try not to repeat it again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My good name is Ankita Bathla. I have done my gradation from Delhi University in BA Prog. I have completed my Level B1 from Instituto Cervantes. Now persuing level B2 from the same. My personal interests are reading blogs , dancing and recently , i have started writing blogs on this application called Medium. I am a very positive person. I love trying different things and loves to explore myself. I have a good interest in Spanish because it's one of those beautiful language and i love the experience of  learning it.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Para mi , servicios de clientes no solo significa  ayudar a los clientes tambien darse cuenta de satisfechos de sus clientes.
Buen servicio significa solo ayuadar a los clientes sobre sus problemas y ya esta. No se importa que son satisfechos con sus servicios o no.
Al otro lado un mejor servicio significa que dar y aprender sus clientes problemas y deseos y trabajar como lo que quieren.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy una persona positiva y trabajadora. tengo capabilidad de entender las problemas de los clientes.  Tengo ganas de ayudar la gente. Ademas, tratar de explicar las personas calmamente. creo que este tipo de servicio necesito mucha paz asi que creoque soy un perfecta para este puesto.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Mi ultimo viaje fue a Mclodganj con mis amigas de collego. Fue una mala experiencia porque tuve una pelea con las chicas. Resulta que ,  Son muy tantas y fue un razon tanto para pelear. Para mi fue un viaje aprendizaje porque es mejor entender la differencia entre buenos amigos y malos. Excepto de este pelea , todo fue increible y me lo paso genial alli. Vi buenas vistas , tome muchas fotographias. Tambien cambie mi habitacion con otro grupo , pero fue mi decision bueno y me llevo bien con ellas. Hay personas buenas alli. Me gusta conocer gente nueva.Al final, disfrute mi viaje con otro grupo.

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