Subject: Re: LSM Joining Case Test - Nitin Chauhan
From: Nitin Chauhan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Jul 2018 07:32:39 -0400

| | LSM Joining Case Test

Name | Nitin Chauhan
E-mail | [email-masked]
Phone Number | (011) 8375888479
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 1 because it is more customer centric as compare to other blurbs. In this blurb customer is assured that we are tracking your order and he is informed that he has to make the necessary changes from his end. i think that it provides the ncessary information and the response shows emphathy for the customer. I would also like to amend the blurb by providing a tracking link or number to the customer so that he don't have to wait for the e-mail.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is providing the solution to the customer at the right time and at right place. It is essential for great customer service to understand the query of the customer and searching for the best possible solution. Showing Emphathy towards the customer and providing assurance is also necessary for great customer service. We have to be in customer shoe's so that we can understand the query of the customer and provide him with the best possible outcome.

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