Subject: French Language Test - Cedrick Asikala
From: Cedrick Asikala <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Jul 2018 05:50:31 -0400

| | Foreign Language Screening Test

Name | Cedrick Asikala
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

first of all i will pick the call then listen to the complaint so after i will ask to the customer to kindly reconfirm his address so that i can try to solve as fast as the customer
case after the address has been confirm i will reassure the customer that the order will reach his location within a specific time and i will apologise for the delay and thanks him for calling us and trusting our service.

so once the customer has been handle by me , i will make sure that the one who is delivered the order got the updated address and to delivered it as fast as according the word i have given to the customer .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i am Asikala Cedrick  from Congo kinshasa , i was born on 08/03/1993 and i have two brothers  including me and two sisters  so about my educational sector  i have completed my secondary and primary schools from my country  and i am a pass out student from b.c.a ( bachelor of computer application) in JB knowledge park college located in Faridabad / Haryana
And  about my professionnal sector i have worked with quite of organisations where i was acting as an executive sale and i have 3 years of experience in tech support with the profile mentioned .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Avant tous  good et great sont des adjectif  qualificatif donc en etant des adjectif qualificatif  certainnement ils doivent qualifier une chose ou une personne alors la difference serais que un good custermer service ne rien  juste que faire en sorte que le client soit satisfe du service mais par contre un great customer service  ne pas selement rendre un client satisfe  mais aussi  important et loyal parceque nous savons tous qu'un client est un chef .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

premierement le choix est base sur beaucoup de criter  alors conte tenue de mes criter  je dirais que me choisir ne serais pas une erreur pourquoi parceque premierement j'ai de l'experience d'un milieu profesionel et j'ai travaile pendant 3 ans dans un process simulaire a la votre alors travailler avec vous ne serais pas aussi complique que sa car je m'adapte aussi rapidement a mon environement et repond a toute tache que la companie
me charge .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

parlons donc de new Delhi  vue qu'elle est une de deuxieme ville que j'ai visite juste apres ma ville kinsaha bien sur donc  alors je dirais du point de vue circulation ou moyen de transport  cette ville met belle et confortable du fait que la circulation en utilisant le moyen du metro est plus fiable et pratique et meme rapide sans avoir a faire aux embouteillage routiere et du point de vue population c'est vraiment une ville peuple
et qui a diverse cultures  , new delhi est une ville ayant diverse climat aussi dans lesquel je prefert le winter .

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