Subject: Re: LSM Joining Case Test - Shaveta Sharma
From: Shaveta Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 3 Jul 2018 04:48:22 -0400

| | LSM Joining Case Test

Name | Shaveta Sharma
E-mail | [email-masked]
Phone Number | (91) 9971477418
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Yes, we can inform to Ms Gaga that if new address is not personal address & someone would be available at new address we may deliver her tickets very easily.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means if customer contacts in customer care & he gets resolution for his query in very polite & professional way. His query & problems resolves by customer care executives. Great customer service means customer gets solution as well as some more relevant answers for his queries related to his products. In great customer service customer is so much satisfied that he wants to purchase same brand products in future & he shares with his relatives & friends as well. We should ensure that every customer would get great customer service because it may help to progress our organisation & company as well as employee would get great opportunity to success.

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