Subject: Re: LSM Joining Case Test - ABHISHEK TEWARI
From: ABHISHEK TEWARI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 2 Jul 2018 07:10:05 -0400

| | LSM Joining Case Test

Name | ABHISHEK TEWARI
E-mail | [email-masked]
Phone Number | (91) 7503548745
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hello Sir/Ma'am,
We have taken your feedback on high priority basis and send your feedback to our relevant department regarding this.
However, we request you to please update your current address so that our relevant team will contact you as soon as possible.You can update the address on your account by using this link http://www.viagogo.com/Help/76.
We rest assured that you will not face any problem to receive your tickets.However, if you face any problem you can contact us any time as customer satisfaction is our main motive.
Thank you,
XYZ

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer services is that we have taken the feedback from the customer and assured them that your query will resolve as early as possible.
But Great customer services states that you should acknowledge the customer problem and resolve it out at your own basis or we can transfer to our relevant department if it is not resolve as customer satisfaction is our main motive.

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