Subject: French Language Test - PIERRETTE NZABI
From: PIERRETTE NZABI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 2 Jul 2018 06:37:56 -0400

Foreign Language
Screening Test

Name

PIERRETTE NZABI

Whats your first language

French

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First i will start by apolodize for the mistake :

thank you for being online we are sorry for the delay ,i just check and i see
that i made a mistake while writing your address i am  very sorry for that but
i'm  going to fixe it right now.

i'm sending your order in kitchen and i am going to put it in first position so
that way you can get it more faster between 15-20 min max.

Again we are sorry for the inconvenient ,there is anything else i can help you
for?

okay thank you bye

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Pierrette i have 25 years old i'm graduat in
bachelor of busines administration (BBA) since 2016 and i have olso a diploma i
management and account and taxes in Gziitm .

I'm married and i have two kids the fist one 8 years old and the second one 3
years old both are boys .

I start working on july 2012 in exevo a marketing rechearch and customer care
compagny after that i work in differents processes till now .

Actually i am working in T&T as a ms office customer care and saler,my work
is to help customers who buy ms office to activate and install it.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

la
difference entre un service client qui est bon ou parfait pour moi est très
simple:

Un bon service client c'est lorsque l'agent fait son travail en suivant les
procédures a suivre etc. Mais le client peut etre satisfait ou pas. par
contre

Un parfait service client c'est lorsque l'agent fait très bien son travail en
suivant les régles en écoutant les clients ,en comprenant très bien leurs
problèmes enfin d'en trouver les solutions au but de la satisfaction totale des
clients

Ce qui est très important dans le service client c'est d'abord de comprenant
exactement quel est le problème du client c'est alors qu'om peut facilement
trouvé une solution favorable sans quoi ça ne sert à rien.

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

La manière de parler au client

la manière de le comprendre

la manière de reflechir afin de trouver une solution

la manière de resoudre les problèmes

la manière de satisfaire les client c'est sont mes atous

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

J'etais a brazzaville au congo
brazza et ce que j'avais aimer c'est le calme et la proprete de la ville ,les
gents sont courtois gentil,amusant

ce sont des gens qui aiment travailler et aiment leurs pays enormement au point
de toujours bien le maintenir.