Subject: Re: LSM Joining Case Test - Sachin Mastwal
From: Sachin Mastwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 2 Jul 2018 03:49:12 -0400

| | LSM Joining Case Test

Name | Sachin Mastwal
E-mail | [email-masked]
Phone Number | (201301) 9650872440
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer concern is regarding the change in address where he want his ticket to be dilivered. So in Blurb 4, steps are mention how to change the adrress and details required to change the address and it is also mention that you can change your address by signing in to the registered E-mail. It also helps in tracking your order. It also ensures that your ticket is delivered to the correct address. It is also mentioned that if its not a personal address (e.g. Hotel or Office address), then please inform them the expected dilivery date so  that someone is available to sign the delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good and great customer service depends upon the score of the customer which is judged on the basis of the daily transaction of the customer for e.g: if customer score is less than 500 then he is considered as a good customer and if his score is more than 500 then he is considered as a great cusomer. Basic difference which can be calculated between them can be in the form of:

1. Facilities provided to them.
2. Ways of handing concerns.
3. format of presentation.

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