Subject: German Language Test - Sakshi Gupta
From: Sakshi Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 30 Jun 2018 03:13:21 -0400

| | Foreign Language Screening Test

Name | Sakshi Gupta
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I have done a mistake. So firstly, i apologise for the same and for the inconvienience caused . Secondly, i correct the address and recheck with the customer. So that, the same mistake would not be repeated. Than, i asked customer to give  me time solve the problem and if it is in my authoriy to give customer little concession. I would do that, so that we won't lose that customer . Also, verify if the wrong address that i have noted, existed or not. if existed, i will apologise to that person too and from now on i shall make sure that the delivery calls the customer before delivery .so that, the chances of further mistake is minimized.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello. My Name is Sakshi Gupta. I am 22 years old. I have done my Bachelors in Commerce from Delhi University. Simuntaneously, i have also learnt German till B1 level from Max Mueller Bhavan, Delhi. I have found more interest in german language . So i decided to do my masters in German Language & Literature and just 20 days ago, I have also completed that.
For my Prfessional life , I was a german teacher in an Institute for One year. i have also worked as a Volunteer in 2 NGOs,namely, DMRC Children's Home and Sunshine Educational Institute for teaching English and Handicrafts.
As far as my Hobbies are concerned, I like visitng NGOs, reading Novels and playing Badminton.

Thank you!!

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Die Unterschied zwischen eine gute Dienst und eine ausgezeichnete Dienst haengt von dem Dienstleiter ab. Wenn eine Person liebt ihre Job, findet sie viele weg, um ihre Arbeit am zu besten zu machen und auch wenn die Person denkt nicht an ihre eigene Gewinn, sondern die Gewinn von der allgemeinen Unternehmen in the weg der Zufriedenheit von den Kunden.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Ich kann gute deutsch.
2. Ich bin harte Arbeiterin.
3. Ich war eine deutsche Lehererin. Deshalb weiss ich, wie ich die Personen verschiedene Dinge verstaendlich machen kann.
4. Meine Faehigkeit ist die Puenktlichkeit.
5.Ich kann auch die anderen kollegen helfen, wenn Sie wollen.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Neulich habe ich Mcleodganj besucht. Es war sehr schoen. Es hat alles , was man braucht, um eine perfekte Urlaub zu verbringen. Es hat so viele Restaurant, Hotel, die Leute sind sehr nett und hilfsreich. Dort ist die wichtigste Dalai lama Tempel. Es hat Bergen mit Schnee.Ich war mit meiner Familie in urlaub. Es war sehr kalt. Wir alle tragen Pullover und Jacket und haben gerne im Schnee gespielt. Wir haben so viele fuer unsere Freunden gekauft und auch habn wir die beruehmt Suppe geschmeckt. Es war Leckar. Die ganze Urlaub war sehr schoen.

| |