Subject: Re: LSM Joining Case Test - Esha Sharma
From: Esha Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 28 Jun 2018 03:19:27 -0400

| | LSM Joining Case Test

Name | Esha Sharma
E-mail | [email-masked]
Phone Number | (+91) 7503367216
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer want to receive the tickets at their hotel so as a service gesture we can deliver the ticket at that address.
Otherwise they can take out the print out as well for the same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per my understanding good customer service is to provide all the relevant information to the customer related to their query.
But, great customer service is to be like provide service to the customer in a way that they will remember your name as well. Do some extra effort to resolve their complaints or queries.

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