Subject: French Language Test - Juliana Yapi
From: Juliana Yapi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Jun 2018 16:02:55 -0400

| | Foreign Language Screening Test

Name | Juliana Yapi
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

On the spot I will  apologize and let him know that it must be a technical issue with the delivery staff. He/she should be sure that his/her order will be delivered as soon as possible or he /she will be refunded as per the company policy.
In my side i will automatically redirect the delivery staff to the correct location.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Yapi Julia from Ivory Coast. I have five sisters and brothers and I am the youngest. I did my intermediate and high school in a prestigious school in my country.I then flied to India to pursue my higher studies in MANAGEMENT where i secured a BACHELOR OF BUSINESS ADMINISTRATION IN FINANCIAL FIELD from a recognizer institution  in South India.
I do Hope to be part of your organisation to start my professional career and learn the best from your best.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un bon service client est celui qui resout les preoccupations de sa clientele bqse sur les informations tout en cherchant au mieux a satisfaire le client.
UN excellent service cleint fonctionne sur plusieurs niveaux, il fait preuve d'experience face qux situations posees. Ils s'efforcent de satisfaire la clientelle tout comme le ferait un bon service MAIS ils s'assurent que le probleme ne se reproduise pas a travers un suivi du client meme apres l'avoir aide.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

EN premier lieu je suis originaire d'une nation francophone ce qui me confere la bonne maitrise de l'oral et de l'ecrit en Francais
Ensuite j'ai un bon esprit d'equipe ainsi qu' une bonne communication.
Mes etudes en INde m'ont confere la capacite de m'integrer et de comprendre le fonctionnement de la societe Indienne
Elles m'ont aussi permises d'affuter mon parler en anglais

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

La visite d'Hyderabad, metropole situee au Sud est de l'Inde, s'est averee etre une experience enrichissante. Le developement economique  s'est fait ressentir a travers les differentes infrastuctures que j'ai pris plaisir a visiter.
Comment pourrais je parler de cette immense ville sans mentionner le choc culturel auquel j'ai assisté. Toutes cultures y trouvaient leur voie sans aucune complication
J'ai adoree mes visites dans des endroits comme le Zoo d'hyderabad, wonderland et le fameux Inorbit mall ou j'ai eu faire un peu de shopping avec mes copines. Je ne regrette en rien un tel voyage et si l'avenir me le permet je serai volontier pret a y retourner.

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