Subject: Re: LSM Joining Case Test - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Jun 2018 07:09:02 -0400

| | LSM Joining Case Test

Name | Rahul  Verma
E-mail | [email-masked]
Phone Number | (91) 9953820318
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | We have actually given an assurance to the customer the we are closely monitoring customer order, which is a great reflection of the customer being valued and important to us, at the same time we are double checking the address details with the customer to ensure the ticket is shipped on the right address and giving the customer opportunity to change the details if required

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Meeting the customer requirement and provide what the customer has asked for is an example of good customer service

Going beyond the call of duty and provide something extra to the customer (Wow factor) is an example of great customer service

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