Subject: Re: LSM Joining Case Test - Shilpa Yadav
From: Shilpa Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Jun 2018 07:00:04 -0400

| | LSM Joining Case Test

Name | Shilpa Yadav
E-mail | [email-masked]
Phone Number | (+91) 7289901984
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me Blurb 1 is most satisfying among all of the above Blurbs, as it seems like more positive response from our side to customer, customer would easily get what we wants to convey. In this Blurb we are directly helping customer without giving any excuse or without any delay, also we are providing exact scenario. i'd like to add some more information as we can provide seller's toll free number also so that customer can easily reach to seller and a live tracking delivery status too, whenever the parcel is dispatch.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service-we are just completing our task by doing daily activity or by using our tools, doesn't make extra efforts from which customer would also get satisfying results only.
Great Services- We are making lots of extra efforts or we can go beyond our basic tools and tasks, some little things like by remembering their birthdays,anniversaries etc, from which customer will surely gonna feel special, and would also recommend our services to his/her close people.

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