Subject: Re: LSM Joining Case Test - Mohit Yadav
From: Mohit Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Jun 2018 04:42:56 -0400

| | LSM Joining Case Test

Name | Mohit  Yadav
E-mail | [email-masked]
Phone Number | (91) 9540625020
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As I read all the blurb but blurb 4 is the correct. Because customer is asking when will I receive my tickets and also wanted to get delivered the tickets at the hotel. In blurb 4 all the information is given that customer wants.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service, customer receive  all the information and assistance that customer needed.
In bad customer service, customer not satisfied by the assistance and resolution.
In good customer service, customer received proper resolution and  look forward to use our service in future.
In bad customer service, customer being unhappy so, they don't use service in future because of bad customer service.

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