Subject: Re: LSM Joining Case Test - Rajeev Updhyay
From: Rajeev Updhyay <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Jun 2018 02:13:41 -0400

| | LSM Joining Case Test

Name | Rajeev Updhyay
E-mail | [email-masked]
Phone Number | (+91) 9654966260
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I chose this because as per the customer need, he will be traveeling & staying in the hotel for the event. As we have asked about the hotel & he already has given his consent, the tickets can be delivered to his hotel.
As an added information , we can ask him about the details of the person who will collect the tickets on his behalf, if in case.
Links are already shared so that the status of delivery can be checked.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good service is when all the needs of the customers are fulfilled within time frame & as per his needs without any hassle.

Great customer service is when, the representative understands the customer's needs completely, can offer him some more options as per his choice, is prompt while delivering the services, put himself in his shoes & complete the transactions beyond customer's expectations.

| |

You can edit this submission and view all your submissions easily.