Subject: French Language Test - Alice Mussati
From: Alice Mussati <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Jun 2018 06:11:34 -0400

| | Foreign Language Screening Test

Name | Alice Mussati
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Thank you for the question.In this case my self as a deliver i will first apologise to the customer.
Before to explain and to give him all things Am going to unsure the customer about the order it will be deliver in the few minute,in the case his not accepted i will give all the advantage of the production and it can be like:
To explain him about the fabric of pizza is good
To give him some important way of the service we are giving to the all person the product on time .
To tell the customer the product are very good and for benefit.
To tell him we are working 24/7 for a good service.
After explain him all advantage i going to asked again his address and to unsure the pizza will be arrived in a few minutes in a good security.
In a few word i can be able to convice the customer and give a good report.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Alice Mutkwa Mussati am the first born in my family
we are 8 in 4 brothers and 3 siters .my father is a engineer and my mom she is a newrs .
In my education i spend 6 years in primary scool and 6 years in higt scool and the here in India i complet my degree in civil engineering.
I worked in tech support 7 month experience like a saler at Beno support.
in my cuntry i have work like a supervisor in marketing for 1 year .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La differance entre un meilleur service client et un bon service client revien juste paraport a la performance dont on travalil.
Un meileur service client est celui dont il est bon et il fait son travail avec assurence pour avoir de l experience .
UN srvice client wet celui qui travail juste parcqu il a besoin de son gain il cherche pas a etre exelent mais son traavail ne pas a la perfection comme le meileur.
cela et la difference entre le deux.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Merci pour la question. pour etre un bon service client est de savoir dabord comment le client fontione savoir quel probleme qu il a et l aidee a le resoudre.parport au prbleme et a la situation qu il a je doit etre capable de lui donner la solution dans n importe quel situation et il sera ravit du travail.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J ai eu a voyage dans beau coupe des villes dans mon pays par train,bus et par avion.
Ici en inde j ai eu a voyage a Chandigard par bus  le voyage a ette une tres bonne experience,a Bangalore par train j avais beaucoup aimer mon voyage avec mes amies .
Il voyage j avais beaucoup aime ete le voyage de Manali par bus et la le motagne la neige ete merveileur. e-un tres bonne experience.

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