Subject: Re: LSM Joining Case Test - maxwell enyeme
From: maxwell enyeme <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Jun 2018 05:38:47 -0400

| | LSM Joining Case Test

Name | maxwell enyeme
E-mail | [email-masked]
Phone Number | (+91) 9205317704
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | we're living in a digital age where customers expects to get their ticket almost immediately after purchasing them,if details are been given correctly by the customers,it is imperatvely e-ticket is given almost immediate so as to appease our cutomer base and gain their trust.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

a great customer service is an individual who will go above and beyond to make sure customers are always satisfied and are attended to on request time.
great customer service always respond to the customer's needs making sure all issues rised by the customer is given adequate attention.

people who are considered to be great customer rep are people who have a sense of humor which helps in making sure the customer is comfortable laying down his querries.
great customer rep makes sure the customers is well satisfied at all times.
whereas a good customer rep is a person who just respond to the needs or querries  of the customer.
i just want to add that customers feel at ease when they're been attended to by great customer representative who attend to their querries on time and are always comfortable to have a chat with.

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