Subject: French Language Test - jordan hoekele
From: jordan hoekele <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Jun 2018 04:30:17 -0400

| | Foreign Language Screening Test

Name | jordan hoekele
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all im going to appologise as per our mistake the client didn't received his order and then to try to make him (her) understand what going on, what basically was the problem and keep his temper while correcting what i have made, then after i am going convince him to stay patient as the the problem is already solved the pizza is going to be delivered as per the correction i will made, after that im going to let him know that the pizza is going to be delivr as per our nrmal procedure i mean 30min then after im going please im the wait for his order, and if in case threr is any other issue that he need to contact us again
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i have finished my primary school back to my country (democratic republic of congo) back 12 years ago which was in french studies then after i when to my secondary schol which was in french too an dmy major course was bio chemistry from 3rd grade till 6th i basically study science like chemitry, math and biology i have gratuated from high school back imn 2011, then righ after i travel to india for my university studies then i came to find (jims) which is one of the college oof guru gobind singh indraprashta university i start back in my college there back im 2014 then i granduate last year 2017 my major cours was bba in management that is basically where am at for the moment
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | bien (good) peut etre definis comme etant passable,acceptable mais tres bien(great) cet foispeut etre definis comme etant excellent, incotestable dont la qualite est demesurer
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | je pense etre le bon candidat parce que en ma qualiter de trvaille j'ai accumuller de l'experience bien que j'apprend toujours tout le jours de travaille, j'estime pouvoir apporter un plus dans cet company et aussi pour mon bien j'espere aussi bien developer mon travail m'epanuire aussi car le travail este aussi quand meme un domaine constant et pourquoi acquerire encore beaucoup plus d'experience en travaillant
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | en 2013 j'ai fait un voyage en afrque du sud ce qui etait pour mi une experience incryqble, bien que je suis aussi du continent africain mais j'ai decouvert pas mal de chose de ce pays specialement la ville de johannesburg et j'ai vraiment adorer la ville en sa qualite de vie , la nourriture qui etait aussi incroyable je n'avais jamais vue une ville d'afrique aussi developper comme cet ville et je pene que prochainement je ne manquerais pas d'y revisiter encore la vile parce que cet vile etait vraiment incrayable pour moi la diffeence d culture , l'education et la mixiter le tourisme tout etait incroyable

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