Subject: Re: LSM Joining Case Test - Anubhuti Jain
From: Anubhuti Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Jun 2018 02:26:36 -0400

| | LSM Joining Case Test

Name | Anubhuti Jain
E-mail | [email-masked]
Phone Number | (0120) 9810098305
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have chosen the Blurb 4 , as the message conveyed to the client is very clear and crisp . Client is being asked for the hotel name and other details. I would like to add the details of " Please provide us the mobile No. or an alternate mobile no. wherein we can SMS shipment details  and provide us the details of the concern person who will drop the shipment to your place. In case you are not available at your place than you can fix alternate contact point or provide us some other person details who would be available to take the shipment". Thank you
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Vow from the client . When the client exclaims that VOW what a service and through his word of mouth he spreads organization details to other people thus expanding customer base and enhancing the profitability of the organization

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