Subject: Re: LSM Joining Case Test - Shubhankar Barua
From: Shubhankar Barua <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Jun 2018 01:56:14 -0400

| | LSM Joining Case Test

Name | Shubhankar  Barua
E-mail | [email-masked]
Phone Number | (91) 7309364997
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i would select this blurb 4 because the client is expecting to visit the city in two days and actually event will take place with in a week, so he is expecting from us that we deliver his tickets to the hotel where he is staying.. and blurb 4 has the details for the same.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my opinion the good customer service is to satisfy the customer's expectations, and if we provide him the services beyond his/her expectations that would be the great customer service.

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