Subject: Spanish Language Test - Marco Martín de Vidales
From: Marco Martín de Vidales <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Jun 2018 09:52:33 -0400

| | Foreign Language Screening Test

Name | Marco Martín de Vidales
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation in which the client is waiting the delivery becouse of a misunderstanding,I  would tell the client that there has been a small inconvenience in the delivery. After checking the correct address, I would again apologize for the error and process the delivery order again.
If the client continues complaining, I will ask  the supervisor about the possibility of making a discount to the client or some type of compensation.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Journalism Graduate Spanish native speaker professional with more than 15 years of experience in Marketing / Customer Service. Proactive and well organized used   to work under pressure. Expert level in online marketing tools. Creative and adaptable. Very high level of English (CAE) CERTIFICATE IN ADVANCED ENGLISH and medium of Chinese Mandarin (B2). (HSK4). Love travelling and living abroad and asian culure.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia entre una buena atención al cliente reside no solo en resolver dudas o problemas en el producto o servicio contratado, si no que mediante una excelente experiencia de cliente. Es ofrecer un valor añadido al trato al cliente, ofreciendo casa caso soluciones personalizadas consiguiendo fidelizar al cliente ademas de ofrecer WOW EXPERIENCE.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Tengo más de 10 años de experiencia en empresas de Call Center y BPO en diferentes sectores (Telecomunicaciones. Financiero, Seguros, Automóviles, e-commerce, etc.), Asimismo, tengo un impecable sector de servicio tanto al cliente interno como externo. Me considero una persona socisal, agradable, aprendo rápido y me gusta trabajar en equipo. Me adapto rápido a los cambios.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Conozco más de 30 países. He vivido 2 años en Reino Unido. Asimismo he estado en China durante 2 meses trabajando como coordinador de campamento de verano en la ciudad de Beijing, También he vivido en Ecuador durante un año, trabajando en la Sierra y en Amazonía- Francisco de Orellana. Hace cinco años tuve la oportunidad de visitar India durante 20 días visitando Delhi, Bangalore,  Kolkata y Mumbay. Este viaje causó una gran impresión en mi y desde entonces simpre he pensado ir  a trabajar alli durante un periodo de tiempo (1-2 añpos) con el objetivo de conocer más en profundidad el país, sus constumbres y su cultura.

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