Subject: Spanish Language Test - Catherine Stefanie Bernal Ramirez
From: Catherine Stefanie Bernal Ramirez <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Jun 2018 08:06:26 -0400

| | Foreign Language Screening Test

Name | Catherine Stefanie Bernal Ramirez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will call the customer and tell him the truth. Due to my mistake he doesn't have the pizza yet, so I will apologize and confirm the address one more time. Then, I will offer him an additional product like a beverage as a token of my apologies and send the pizza right away with utmost priority.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a Modern Language and International Business graduated student with more than 2 year of experience in Sales, International Business and Team Management.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia radica en que  un bueno servicio al cliente es cumplir con ciertos estándares, con lo básico que un cliente puede solicitar. En cambio un excelente o el mejor servicio al cliente sobrepasa las expectativas del cliente cumpliendo con los estándares normales y dando un valor agregado para satisfacer al cliente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Considero que soy el mejor candidato para este trabajo ya que estudié dos carreras que tienen componentes de humanidades y negocios, los cuales buscan primero tener una comunicación eficaz con el cliente, conocer lo que el cliente demanda y lo segundo es entender cómo con mis productos o habilidades puedo satisfacer sus necesidades.
Además tengo más de un año de experiencia en servicio al cliente debido a los trabajos y proyectos que en los que he laborado.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

En 2015 yo viajé a Corea del Sur, Seúl. En este país estuve alrededor de 5 meses porque deseaba estudiar coreano y conocer el país. Allí aprendí sobre la cultura, tradiciones y la sociedad coreana. Ha sido uno de los países que más me ha gustado ya que tuve la oportunidad de mejorar mi aspecto espiritual, personal y académico.
Sin duda alguna volvería de nuevo para recorrer otros lugares y así poder empaparme un poco más de este país.

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