Subject: Re: LSM Joining Case Test - Ankit Rai
From: Ankit Rai <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Jun 2018 07:02:57 -0400

| | LSM Joining Case Test

Name | Ankit  Rai
E-mail | [email-masked]
Phone Number | (+91) 8674954285
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer's main concern was related to the delivery address and in Blurb 4 this concern was properly addressed and he was given an option to change the delivery address to it's hotel.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In a good customer service we address the customer concern and try to resolve it but in great customer service we go beyond just resolving the customer concern and we try to give him an experience due to which he comes again and buy products from our website.This can be done in various ways such as by showing empathy with the customer ,by going an extra mile for the customer and try to do an extra service for him which is not mentioned by the customer.In a great customer service ,the customer service dept. acts as a face of the company and customer's decide whether they want to come back to buy another product from the company or not according to the experience they had with the customer service dept.

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