Subject: Re: LSM Joining Case Test - Abhay Mishra
From: Abhay Mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Jun 2018 06:49:55 -0400

| | LSM Joining Case Test

Name | Abhay  Mishra
E-mail | [email-masked]
Phone Number | (+91) 8383933021
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | in blurb 4 the situation has been handled in a much better way  , the cutomer is expecting tickets in his hotel once he reach there  and the procedure is well explained this  gives the  customer a sense of satisfaction that he will get what he is expecting from the executive
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service is focused on solving queries answering questions with happy to serve attitude  , but a great customer service has different objective  its main objective is customer retention , to make the customer choose the product or service again and again , so a great customer service delivers , satisfaction and trust to the  customer . and ensures customer's  comeback in future

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