Subject: Spanish Language Test - ishita wadhwa
From: ishita wadhwa <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Jun 2018 05:10:54 -0400

| | Foreign Language Screening Test

Name | ishita wadhwa
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

This situation is really crucial as the customer is waiting for the order and I am at fault. I think that I will accept the mistake and will tell the customer about the whole problem. I will apologise to the customer and will request them to wait for the order for few more minutes.I will call the delivery man right away to tell him the correct address.  I this whole scenario I am sure that the customer will be really angry so to calm him down I will make sure that the late delivery is compensated by offering them a discount offer for their next order.
I ll make sure to repeat the order twice before confirming the order after this problem.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Ishita Wadhwa. I am 22 years old. I live in New Delhi.
I have done my Bachelors in English(hons.) from Delhi University and I have just completed my Masters in the same form IGNOU.
Due to my keen interest in learning languages I decided to learn Spanish from Instituto Cervantes. I have successfully completed my B2.2 level in spanish and have cleared DELE of the level B1 recently.
I am a fresher. But I am sure that I am in a position to learn and grow by proving an asset to the organisation.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

En mi opinion, hay mucha diferencia entre servicio bueno y servicio genial. En servicio genial el problema de cliente se considera mejor. El motivo de la persona es responder a la persona con una buena solucion y es mejor que responda con las soluciones posibles si hay problema grave.
El cliente debe ser muy importante para la compana.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Estoy muy motivada para probar mi habilidad.

Estoy novata y por eso tengo las ideas nuevas que pueden ayudar la compana mucho.

Yo soy una persona confidente y muy adaptable en el medio ambiente. Creo que voy a ajustar facilmente en la compana.

Porque no soy nativa, este compana va a ayudarme en aprender muchas cosas nuevas.

Este trabajo va a ayudarme en mi espanol tambien porque este trabajo necesita la interaccion con los nativos.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Yo fui a londres con mi familia el ano pasado.
mi familia vive alli. Yo fui alli porque estaba matrimonio de mi prima.
Yo disfruto mucho. Yo fui muchos lugares famosos como buckingham palace, london eye, oxford street, windsor castle etc.
Yo probe muchas comidas famosas de londres y me gusto el pescado con patatas fritas muchisimo. No he probado este tipo de pescadas nunca en india.
La cultura del pais es muy diferente de la India. Me gusta la cultura de Londres mucho.
Londres es un lugar muy bonito. Lo que me gusta mas sobre el pais es la gente. La gente me parece muy amable y hospitalarias. Cuando no podia buscar el lugar la policia siempre estaban alli para ayudar a las personas.
Hay algunas reglas muy estrictas alli y la gente seguirlas. me encanta la actitud de la gente.
Yo compre muchas cosas alli como pantalones, camisas, botas, sandalias etc.
Yo fui a bohemoth playa alli que es muy bonita y limpia. Me gusta la playa muchisima.
Yo compre algunos recuerdos para mi familia tambien como vino, perfumes etc.
Mi viaje a londres fue genial. Quiero viajar otra vez a Londres tambien.

| |