Subject: Re: LSM Joining Case Test - Sambit Sarakar`
From: Sambit Sarakar` <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Jun 2018 04:52:38 -0400

| | LSM Joining Case Test

Name | Sambit  Sarakar`
E-mail | [email-masked]
Phone Number | (+91) 9911381368
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The first Blurb is the ideal one since the agent is quite polite and reassures that he understands the question and will make sure the customer receives the tickets on time. He also confirms the address one more time and reassures the customer properly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service will make sure the questions and queries of the customer is understood properly. Reassurance is a must and the proper solution should be provided. Double checking the details is also very important and in most of the cases empathy and sympathy statements are also necessary. In the end, the customer should be satisfied and a positive feedback must be shared.

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