Subject: Spanish Language Test - Ritika Gupta
From: Ritika Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Jun 2018 04:51:49 -0400

| | Foreign Language Screening Test

Name | Ritika Gupta
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In such a situation, where the mistake was committed from our end, i would apologise to the customer for the inconvenience, and offer him a discount coupon or a free small size pizza to show him how apologetic and dedicated we are to our clients.
If by our mistake, the client goes through any inconvenience, it is only right to offer him something to appease his anger and to make up to him.
As for any business, customer satisfaction is always first, Making this certain client would be my top priority, and i will assure him that next time, such a mistake would not be committed and that his order would definitely reach him on time.
In such a scenario, it would be ill-advised to argue with the client or not accept the mistake committed on our end, as it could ruin the company's good will and can also result in losing a regular customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I did my schooling from Bhatnagar International School, and scored 84.25% in 12th BOARDS.
For graduation, I pursued English Hons. from College Of Vocational Studies, Delhi University.
I am an avid reader and hence found English Hons. to be a suitable course.
I graduated with First Distinction.
Currently, am awaiting the final year's result of my Post graduation in English hons. from IGNOU.
Also, because i love travelling and socialising with people, irrespective of their country or class, i took up to learning Spanish from Instituto Cervantes, New Delhi.
Currently, i hold B1 DELE in Spanish and will soon be starting B2.3 from the same institute.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Para mi, La diferencia entre un bueno servicio al cliente y un malo es que, las representantes deben ser servicial.
Lo mas importante para sobrevivir como un bueno negocio es la satisfaccion de los clientes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Aunque soy una Novata, no tengo experencia, todavia, pienso que por ser Novata, tengo una ventaja sobre otros candidatos, porque tengo que demostar mis habilidades y probar a mi mismo que si, yo puedo.
Ademas, soy muy servicial y me dicen que puedo convencer a cualquier persona.
Soy ella, que quiere aprender y mejorar sus habilidades espanola, ayuda a la compania lograr sus objetivos y ayuda a los clientes con sus problemas.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Hace 4 anos, fui a Estados Unidos y estuve alli por 1 mes.
Me quede en Los Angeles y fui a muchos lugares famosos.
Para mi, Las Vegas, que esta en Nevada, era mi ciudad favorita.
Me enamore de las luces, la gente, la comida y su vida nocturna.
Las vegas es muy Famoso por sus Casinos y su vida nocturna pero no sabia que fuera tan bonito!
Alli, comi diferentes tipos de comida y compre muchas cosas, como perfumes, ropa y recuerdos.
Por los dias, hace mucho calor en Las vegas, era insoportable!
pero por las noches era muy agradable y habia muchisima gente por todas partes!
!Me enamore de todo!
Voy a recomendarlo a todos que puedan viajar a Estados unidos.
Si pudiera viajar a Las vegas de nuevo, Lo haria sin pensar!

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