Subject: Re: LSM Joining Case Test - vikul kumar
From: vikul kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Jun 2018 04:45:09 -0400

| | LSM Joining Case Test

Name | vikul kumar
E-mail | [email-masked]
Phone Number | (0120) 7830086779
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I chose blurb 4, because the client is asking to deliver his/her tickets to the hotel and accordingly the customer representative  has to adjust in order satisfy his customer. Customer representative  understands the problem and chooses the right solution ,as he is also representing his company's service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service satisfies the customer for the  time being whereas great customer service fixes the clients permanently to the company service  and takes good care of client's demand.
Good customer service such as just  "delivering flowers" , where as great customer service is "delivering flowers (make sure that they are fresh) with a positive attitude and greetings to the clients".
Good services are not remembered and can be delivered by many,whereas great customer service is remembered forever and delivered by few.

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