Subject: Re: LSM Joining Case Test - Shivank Parashar
From: Shivank Parashar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Jun 2018 04:34:34 -0400

| | LSM Joining Case Test

Name | Shivank  Parashar
E-mail | [email-masked]
Phone Number | (+91) 9873799978
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 seems to me like the most appropiate solution to the given scenario as it clearly identifies the problem and provides the suitable conclusion as to how the issue can be resolved. We can see here that the Customer requires or prefers the tickets to be delivered to his/her hotel and Blurb 4 is the only one that mentions the updated hotel address so as to make it more convenient for the customer to recieve their tickets in time.
If I am given the option of ammending the following Blurb, I would add the information regarding the E-Tickets as it is a great alternative as it is saves both time and time and effort.
The line to be added woud be as following :

"If you purchased Instant Download e-tickets, they will be available to print almost immediately."

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer sevice is one where the customer is provided with a solution to there problem, whether it may be in form of a product or direction.
Although, A great customer service is one where the customer is assured a convenient and safe solution to their problem, however it may be in their interest, by guaranteeing a secure service. It aims on maintaining an overall good customer experience.

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